IODM is dedicated to ensuring the privacy of our customers and have implemented stringent security measures and procedures, so you can rest assured that any details you submit online remain secure.

The expression 'personal information' is used in this policy to refer to information or an opinion about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion.

Collection of Personal Information

The type of personal information that IODM collects about you depends on the transactions you undertake with us. For example we will collect personal information from you if you:

  • Purchase any products directly or indirectly from IODM.

Generally speaking, the purpose of collection and the minimum information you need to provide will be conveyed to you at the time of collection.

If you choose not to provide the personal information requested, Integrated Online will most likely not be able to provide you with the products/services you require.

Additionally, we use technology to track the patterns of behavior of visitors to our site, which may include Cookies and Google Analytics. A 'Cookie' is a very small piece of information that we store on computer that we require in order to track your session. You can usually modify your browser to prevent the use of cookies, however this may reduce your convenience and functionality.

IODM retains information provided by you and your Debtors for a period of no less than 7 years from the date of submission to ensure we comply with relevant laws.

Use and disclosure of personal information
Your personal and/or your customer’s information may be used in order to:

  • Provide the products and services you have requested
  • Administer and manage service offerings, including charging, billing and collecting debts
  • Provide you with access to and information about a range of current and future service offerings

Disclosure of Your Personal Information
For the purposes set out above, IODM may disclose your personal information to third party organisations. The organisations to which IODM discloses information may include:

  • External service providers to whom IODM has contracted out functions, such as our web developer, but only for the purpose of providing the service IODM has contracted out
  • Government and regulatory authorities and other organisations, as required or authorised by law
  • Professional advisers engaged by IODM

In addition to the above, IODM may need to on-forward you and your customer’s information to Recovery Services and legal firm to provide you with further debt management services but this will be with your knowledge and consent.

Data Quality
IODM takes all reasonable precautions to ensure that your personal information is accurate, complete and up-to-date. However, the accuracy of that information depends to a large extent on the information you provide.

We recommend that you:

  • Advise us if there are any errors in your personal information
  • Keep us informed if there are any changes to your information

Data Security

IODM will take reasonable steps to ensure that your personal information is protected from misuse, loss and from unauthorised access, modification or disclosure.

We employ SSL technology to ensure that all data transferred between your computer and our server is encrypted, preventing unauthorised access by third parties.

Additionally, IODM staff are trained to treat customer and debtors information with the utmost confidentiality.

Accessing Your Personal Information
Individuals will be able to access their personal information by contacting us either personally or by mail.

Upon request, IODM will provide you with access to your personal information, subject to exceptions stated in the Privacy Act. We reserve the right to charge a fee for searching and providing access to information. If you would like access, please make your request in writing for security reasons.

Credit Card Information
Your security is of utmost importance to us at IODM and we implement industry standard security precautions to ensure credit card details submitted online are protected from unauthorized parties.

No credit card details are stored on our server and can never be retrieved or viewed by our staff in full.

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